Contact the FX Licence Check Kenya desk
Mail to FX Licence Check Kenya goes to one inbox, read by the people who write the pages.
Write to us
The address is [email protected]. We read everything and answer most mail within 48 hours. Writing to us costs nothing and creates no account: we have no login, no newsletter and no customer records.
Please put the page address in the subject line if your message is about a specific page. It is the fastest way to get the right person reading it.
What this address can and cannot do
- Correct a wrong figure, date or licence number
- Yes — send the source you checked
- Explain how a number on a page was worked out
- Yes
- See, move or recover money in a trading account
- No — this is not a broker
- Release a withdrawal or settle a dispute with a firm
- No — the broker's own support first, then the CMA
- Say what to buy, when, or which broker to use
- No — that is regulated advice
- Sell a link, a review or a placement
- No
Where a firm is not on the CMA register, the regulator has no power to help either — which is the reason this site exists.
Corrections
A correction is the most useful mail we get. If a figure, a licence number or a date on this site is wrong, tell us what it should be and where you checked it - the CMA register, the broker's own terms, a regulator's notice.
We correct the page and say on it that it was corrected, with the date. We do not quietly edit a number and leave the page looking as though it always said that.
| Step | What happens | When |
|---|---|---|
| 1 · You write | The page address and what the correct value is | Any time |
| 2 · We check it | Against the public source you name, not against our own page | Same week |
| 3 · The page changes | The figure is replaced and the page says it was corrected | With the date on it |
A number is never quietly edited to leave the page looking as though it always said that.
What we cannot help with
We are not a broker and we are not the Capital Markets Authority of Kenya. We cannot see your trading account, move your money, reset a password, release a withdrawal or intervene in a dispute. Nobody writing to this address has access to any of that.
If your money is with a firm, your broker's own support is the first step and the CMA is the second. If a firm is not on the CMA register, the regulator has no power to help you either, which is the whole reason this site exists.
Where the line runs
- General information about how licensing and trading work
- That is what this site publishes
- A recommendation of a broker, a pair or a position size
- Not here, and not by mail
- Anything adjusted to your income, debts or tolerance for loss
- We do not know them and never ask
- Advice as the CMA defines it
- A regulated activity; we are not licensed for it
If you want advice, take it from someone the CMA authorises to give it.
We do not give advice
We will not tell you what to buy, when to buy it, how much to risk or which broker to open an account with. That is advice, it is regulated in Kenya, and we are not licensed to give it. Mail asking for it gets a polite no.
What we will do is explain how something on this site was worked out, point at the public source behind a claim, or fix a page that reads as though it were advice.
| Mechanism | Used here | What that means |
|---|---|---|
| Cookies | No | Nothing is set, first or third party |
| Local and session storage | No | Nothing is written to your browser |
| Analytics of ours | No | No script, no pixel, no tag manager |
| Accounts or logins | No | There is no database with your name in it |
| Newsletter or forms | No | Nothing to subscribe to |
| Fingerprinting | No | No device or canvas identification |
Check it yourself: developer tools, the storage tab and the network tab, on any page here.
Business and partner mail
Advertising, link placement and content partnerships: the answer is no, and the same address takes it. This site carries one commercial relationship, disclosed on every page that uses it, and does not sell placement in anything that looks editorial.
Press and researchers are welcome. Tell us what you are working on and what you need.
| Party | What it sees | Why it is there |
|---|---|---|
| Cloudflare Pages | The request, your IP and browser string, in its own logs | It serves the files |
| The broker, after you follow a partner link | Whatever its own site collects, under its own policy | You left this site |
None of it passes through us, and we build no profile from any of it.
Questions
Most mail is answered within 48 hours. Corrections are read first, because a wrong number on a page about money is the one thing worth dropping everything for.
No. We hold no client funds and have no standing with any firm. The CMA is the body with powers here, and only over firms on its register.
We do not rank or review brokers. We publish what the CMA register says and how to read it, so the check stays yours.